Frequently Asked Questions
What payment methods are accepted?
|Credit cards (Visa, Master Card, American Express), PayPal, ShopPay, Gpay.|
I placed an order, but it contains an error. What should I do?
We invite you to write to firstname.lastname@example.org. Our online sales manager can resolve the situation with you.
Please note that if the problem or error occurs outside of our business hours (Monday to Friday from 8 a.m. to 5 p.m.), we will contact you when we return.
|Where do you deliver?|
|Delivery is offered everywhere in Canada at no additional cost!|
When will I receive my order?
Your order should arrive within 1-2 weeks after purchase. The estimated delivery time is determined based on the delivery location. Shipments are made from Monday to Friday.
Given the current situation (Covid-19), it is possible Canada Post's delays may be longer than usual.
BockAle cannot guarantee shipping times and cannot cancel a shipment once it is in transit. If a product is in transit and arrives later than expected, we will not issue a refund.
|How can I cancel an order?|
If you wish to cancel an order, please do so within three hours by contacting us at email@example.com.
If your order has already left the warehouse, we unfortunately cannot cancel it. There are no refunds for orders that are in transit.
Is it possible to buy beers individually?
|No, on the online store, we only offer cases of 12 beers. Note, however, that our beers are sold individually at many points of sale throughout Quebec and Ontario !|
Is it possible to create a personalized case and choose the beers I want one by one?
No, that's not possible.
However, if you want a case with several kinds of beers, we offer MIX. Each mix contains three kinds of beers.
I can't find your beers with alcohol. Where can I order them?
Unfortunately, we cannot ship our beers with alcohol. However, they are available at our retailers throughout Quebec. We invite you to consult the page Store locator on our website. Enter your city or postal code and you will find all our retailers near you.
You can also visit our site to find out more about all our beers.
Do you offer discounts in your online store?
Buy three or more cases and get a $4/case discount! This discount will be automatically applied to your cart.
Other discounts may be offered on an occasional basis. To stay informed, subscribe to our newsletter or follow us on Facebook.